Out Of Hours Support
Our Out Of Hours Service ensures your IT support is covered, even when you need assistance on those additional hours. We provide 24/7 support for IT emergencies such as Server crash, Security breaches, Data recovery, Hardware Failure or Network breakdowns.
Our 24/7 IT Support team are here to assist you with all IT Support requests with the same standard of expertise and skilled IT support whether at night, over the weekends or on bank holidays.
Our qualified, highly experienced support engineers guarantee that you’ll get the help you need, when you need it, with quick response times and ensure that you are never without IT support.
We are committed to providing high quality service and building strong relationships and working closely with clients to ensure a superior customer experience.
- We guarantee a 1 hour response time for business critical issues and 4-hour for non-critical.
- Your issue will be diagnosed and resolved by our dedicated and qualified team.
- We automate software and patch updates so that your systems are up to date and secure
- By proactively monitoring your systems, we can spot minor issues before they escalate and deal with them accordingly.
Why AnikaTech as your Out of hours IT Support?
- Our expert team of IT support will deliver you with a quality and professional service utilizing 20 years of experience in this field.
- Save the recruitment time and high recurring cost of hiring internal IT team with skilled and certified IT, network and infrastructure engineers from Anika Tech.
- Guaranteed response times
Emergency one off support out of hours
Let’s face it, IT emergencies don’t just happen between 9:00 AM and 5:00 PM. Disruptions can happen well outside of normal business hours. Even if you do not have a Service Level Agreement, our out of hours IT support team is ready to assist you anytime with any IT emergency to find a timely and effective solution to get your business back up and running with minimal downtime.
Whenever you encounter any IT emergency you can rely on us and be rest assured that your and be rest assured that your business is entrusted in the hands of certified IT professionals.
We charge non-contracted clients a one-off emergency fee. It’s a simple pay-as-you-go service, with no hidden costs.
You call us, and we’ll immediately get to work on analysing and fixing your issue, getting your business back on track quickly and smoothly. There is no obligation to continue working with us after we have provided emergency assistance, although many clients have continued to retain our services!
Get in Touch with Us
Use this form to contact us today, We look forward to hearing from you.